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Häufig gestellte Fragen

Ihre Fragen, unsere Antworten – Alles, was Sie über unsere Services wissen müssen!

  • How can I book a trip?
    You can book a ride through our website, by phone, or directly at one of our locations. Our website provides the most convenient and fastest option.
  • Is there a waiting time when I order a ride?
    Our drivers strive to arrive as quickly as possible. The waiting time depends on availability but is always kept to a minimum.
  • Are the fares fixed or variable?
    The fare prices are based on the distance traveled and the duration of the ride. However, there are fixed rates for specific routes and special services.
  • Can I book a ride in advance?
    Yes, you can book rides in advance through our website or by phone. This is ideal for airport transfers or important appointments.
  • What payment options are available?
    We accept cash and major credit and debit cards. Additionally, in many regions, you can also make online payments through our website.
  • Is there a loyalty bonus or reward program?
    Yes, we have a loyalty program that offers exclusive benefits and discounts for regular customers. Information about this program can be found on our website.
  • Are the drivers licensed and insured?
    All our drivers are fully licensed, and our vehicles are comprehensively insured to ensure your safety during the ride.
  • Can I receive a receipt for my trip?
    Yes, after completing the ride, you can obtain a receipt through our website or upon request from the driver.
  • Is there customer service for inquiries or complaints?
    Yes, our customer service is available around the clock. You can reach us by phone or email to address any questions or concerns.
  • How can I provide driver feedback?
    You can leave your feedback through the mobile app or on our website. We appreciate your feedback to continuously improve our service.
  • Can I cancel a trip after I have booked it?
    Yes, you can cancel a ride. Cancellation policies may vary depending on the region. Please check the details on our website or contact our customer service.
  • Do you offer special services such as airport transfers?
    Yes, we offer airport transfers and other special services. You can book these directly through our website or by phone.
  • How are drivers selected and trained?
    Our drivers undergo a rigorous selection process and receive comprehensive training. We prioritize professionalism, safety, and customer service.
  • What COVID-19 measures have you implemented?
    We have implemented comprehensive health and safety protocols to ensure the safety of our passengers and drivers. This includes disinfection measures and contactless payment options.
  • Are there any additional fees for baggage or additional passengers?
    There are usually no additional fees for standard baggage or passengers. However, if you have special requirements, we recommend clarifying this before the trip.
  • How does the driver and passenger rating function work?
    Our rating feature allows passengers and drivers to rate each other. This contributes to the safety and quality of our services.
  • Can I select a preferred driver?
    In some regions, our service provides the option to select a preferred driver if available. Please note that this depends on driver availability.
  • Do you offer services for people with reduced mobility?
    Many of our vehicles provide services for individuals with limited mobility. Please contact us in advance to ensure that we can meet your needs.
  • How do I get information about current tariffs and special offers?
    Current rates and special offers are regularly published in our app. You can also visit our website or subscribe to our newsletter to stay informed.
  • What should I do if I forget something while driving?
    If you have left something behind during the ride, please contact our customer service. We will do our best to assist you in retrieving your lost items.
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